Terms and Conditions
Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in the event of withdrawal
Article 8 - The price
Article 9 - Conformity and warranty
Article 10 - Delivery and performance
Article 11 - Payment
Article 12 - Complaints procedure
Article 13 - Disputes
Article 14 - Additional or deviating provisions
Disclaimer: At Lifetime Watches, we are specialized in purchasing and selling luxury watches from leading brands such as Rolex, Patek Philippe, Audemars Piguet and Cartier.
We are an independent trader and not an official dealer or authorized retailer of these brands. Our watches are purchased independently, carefully inspected for authenticity and supplied with a warranty.
All mentioned brand names and logos are the property of their respective rights holders. Their use on our website is solely for identification of the products we offer.
Article 1 - Definitions
Cooling-off period: the period during which the consumer may exercise their right of withdrawal. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur. Day: calendar day. Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period. Model withdrawal form: the model form for withdrawal made available by the entrepreneur, which a consumer may complete when they wish to exercise their right of withdrawal. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance. Distance contract: a contract concluded within the framework of an organized system for the distance sale of products and/or services, using exclusively one or more means of distance communication up to and including the conclusion of the contract. Means of distance communication: a means that can be used to conclude a contract without the consumer and entrepreneur being together in the same place at the same time. General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 - Identity of the entrepreneur
LifeTime Watches B.V.
Pelmolenlaan 2, 3447 GW Woerden
Telephone number: +31(0)6 2186 8355
Email address: info@lifetimewatches.com
Chamber of Commerce number: 87850710
VAT identification number: NL864426045B01
Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and order placed between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded it shall be indicated that the general terms and conditions may be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, before the distance contract is concluded it shall be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or by other means at the consumer's request. If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to them. If one or more provisions in these general terms and conditions are wholly or partially void or annulled at any time, the agreement and these terms and conditions shall otherwise remain in force, and the provision concerned shall be replaced without delay by mutual agreement with a provision that approximates the scope of the original provision as closely as possible. Situations not covered by these general terms and conditions shall be assessed in the spirit of these general terms and conditions. Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in the spirit of these general terms and conditions.
Article 4 - The offer
If an offer has a limited validity period or is subject to conditions, this shall be expressly stated in the offer. The offer is non-binding. The entrepreneur is entitled to change and amend the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these shall be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer shall not bind the entrepreneur. All images, specifications and information in the offer are indicative and cannot give rise to compensation or dissolution of the agreement. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors shown correspond exactly to the actual colors of the products. Every offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This concerns in particular: the price including taxes; any shipping costs; the manner in which the agreement will be concluded and which actions are required for this; whether or not the right of withdrawal applies; the method of payment, delivery and performance of the agreement; the period for accepting the offer, or the period within which the entrepreneur guarantees the price; the amount of the tariff for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic tariff for the communication medium used; whether the agreement will be archived after it has been concluded and, if so, how it can be consulted by the consumer;
the manner in which the consumer can check and, if desired, correct the data provided by them in connection with the agreement before concluding the agreement; the other languages, if any, in which, in addition to Dutch, the agreement may be concluded; the codes of conduct to which the entrepreneur has submitted and the manner in which the consumer can consult these codes of conduct electronically.
Article 5 - The agreement
Subject to the provisions of paragraph 4, the agreement is concluded when the consumer accepts the offer and fulfills the conditions set therein. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. Until receipt of this acceptance has been confirmed by the entrepreneur, the consumer may dissolve the agreement. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures for this purpose. Within the limits of the law, the entrepreneur may ascertain whether the consumer can meet their payment obligations, as well as all facts and factors important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, they are entitled to refuse an order or request with reasons or to attach special conditions to its performance. The entrepreneur shall send the consumer the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the address (please note: not a visiting address) of the entrepreneur's establishment and where the consumer can submit complaints;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about warranties and existing after-sales service;
d. the information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before performing the agreement;
Every agreement is entered into subject to the suspensive condition of sufficient availability of the products concerned.
Article 6 - Right of withdrawal
For delivery of products: only for online purchases of products, the consumer has the option to dissolve the agreement without giving reasons within 14 days. This cooling-off period begins on the day the product is received by the consumer or by a representative previously designated by the consumer and made known to the entrepreneur. During the cooling-off period, the consumer shall handle the product and packaging carefully. They shall only unpack the product to the extent necessary to assess whether they wish to keep it. The consumer shall not remove any stickers from the product and shall not use or wear it if they wish to exercise their right of withdrawal. In addition, they shall return the product to the entrepreneur with all accessories supplied and in its original condition and packaging, in accordance with the instructions provided by the entrepreneur. Shipment must be made by insured delivery for at least the insured amount of the full value of the watch. The costs of this insured return shipment shall be borne by the customer and must be taken into account. If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. The consumer must provide this notification by email to info@lifetimewatches.nl. After notifying the entrepreneur of their intention to exercise the right of withdrawal, the customer must also return the product within 5 days of providing notification by personal delivery without the involvement of parcel delivery services. If the customer has not notified the entrepreneur of their intention to exercise the right of withdrawal within the periods referred to in paragraphs 2 and 3, respectively, or has not returned the product to the entrepreneur, the purchase is final.
Article 7 - Costs in the event of withdrawal
If the consumer exercises their right of withdrawal, the consumer shall bear at most the costs of personal delivery. If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received by the online retailer and that the online retailer has had time to subject the product to a thorough internal and external inspection. After approval by the online retailer, the refund shall be made using the same payment method used by the consumer, unless the consumer expressly consents to another payment method. In all cases, the refund shall be made by bank transfer. If the product is damaged due to careless handling by the consumer, the consumer shall be liable for any depreciation in the value of the product. The consumer cannot be held liable for depreciation in the value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal; this information must be provided before the purchase agreement is concluded.
Article 8 - The price
The prices stated in the offer for products or services represent the consumer's full purchase price. VAT has been paid on the products at an earlier stage. The prices stated on the website do not include any additional VAT. It is therefore also not possible to receive a VAT invoice or reclaim the VAT as a business. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to supply the product at the incorrect price or provide compensation for it. The entrepreneur is also entitled to change its prices at any time.
Article 9 - Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use. A warranty provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 8 days of delivery. The consumer shall only unpack the product to the extent necessary to assess whether the product has defects or was delivered incorrectly. The consumer shall not remove any stickers from the product and shall not use or wear it if they wish to exercise their conformity warranty. In addition, they shall return the product to the entrepreneur with all accessories supplied and in its original condition and packaging, in accordance with the instructions provided by the entrepreneur. Shipment must be made by insured delivery for at least the insured amount of the full value of the watch. In the event of defects or incorrectly delivered products, the costs of repair shall be borne by the entrepreneur. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for every individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if: The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties; The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the entrepreneur's instructions and/or the instructions on the packaging; The unsuitability is wholly or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.
Article 10 - Delivery and performance
The entrepreneur shall exercise the greatest possible care when receiving and fulfilling orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has provided to the company. Subject to the provisions of paragraph 4 of this article, the company shall fulfill accepted orders with due speed, aiming for delivery within 2-4 working days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be notified no later than 4 working days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation. All delivery periods are indicative. The consumer cannot derive any rights from the periods stated. Exceeding a period does not entitle the consumer to compensation. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 5 working days after receipt. If delivery of an ordered product proves impossible, the entrepreneur shall endeavor to provide a replacement item. In advance, the consumer may indicate whether they wish to proceed with the purchase or withdraw from it. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the consumer, taking into account the costs of insured return shipment. The risk of damage and/or loss of products shall remain with the entrepreneur until the moment of delivery to the consumer or a representative previously designated by the consumer and made known to the entrepreneur, unless expressly agreed otherwise.
Article 11 - Payment
Unless otherwise agreed, payments must be made in advance by bank transfer. The consumer is obliged to report any inaccuracies in the payment details provided or stated to the entrepreneur without delay. In the event of non-payment by the consumer, the entrepreneur has the right, subject to statutory limitations, to charge the reasonable costs previously disclosed to the consumer.
Article 12 - Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure. Complaints about the performance of the agreement must be submitted to the entrepreneur in full and clearly described within 5 days after the consumer has identified the defects. Complaints submitted to the entrepreneur shall be answered within 2 working days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall respond within 4 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure. For complaints, a consumer must first contact the entrepreneur.
Article 13 - Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions relate shall be governed exclusively by Dutch law. This also applies if the consumer resides abroad. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Article 14 - Additional or deviating provisions
With regard to the pay-per-month arrangement, the general terms and conditions of our partner apply and can be viewed upon request.
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.